Privacy policy

 

At BioRLX, we value your privacy and are committed to protecting your personal information. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website.

Personal Information We Collect

Device Information

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • Cookies: Data files that are placed on your device or computer and often include an anonymous unique identifier.
  • Log Files: Track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • Web Beacons, Tags, and Pixels: Electronic files used to record information about how you browse the Site.

Order Information

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number). We refer to this information as “Order Information.”

Customer Support Information

If you contact our customer support team, we may collect information related to your inquiry, including your contact information and details of your interaction with our support team.

Marketing Information

If you subscribe to our marketing communications, we collect your email address and any preferences you provide regarding our marketing communications.

How Do We Use Your Personal Information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with You: We use your personal information to communicate with you regarding your orders, respond to your inquiries, and provide customer support.
  • Screen for Potential Risk or Fraud: We use the information to identify and prevent fraudulent transactions and ensure the security of our customers.
  • Personalize Your Experience: We use the information to tailor our services and website to your preferences and enhance your shopping experience.
  • Marketing Communications: When in line with the preferences you have shared with us, we provide you with information or advertising relating to our products or services. You can opt out of marketing communications at any time.

Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information as described above. For example, we use Shopify to power our online store. We also use Google Analytics to help us understand how our customers use BioRLX.

Third-Party Service Providers

We may share your personal information with third-party service providers who perform services on our behalf, such as payment processing, shipping, and marketing services. These service providers are contractually obligated to protect your personal information and use it only for the purposes for which we disclose it to them.

Compliance with Laws

We may disclose your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at: Network Advertising Initiative.

Opt-Out of Targeted Advertising

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: Digital Advertising Alliance.

Your Rights

Access and Correction

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, use, and disclosure. However, no internet or email transmission is ever fully secure or error-free. Please keep this in mind when disclosing any personal information to us via the internet.

Changes to This Privacy Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes to this policy by posting a notice on our website or by contacting you directly.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@biorlx.com.

Address:

BioRLX
17939 Kieth Harrow Blvd Ste 101
Houston, TX 77084

Thank you for choosing BioRLX. Your privacy is important to us, and we are committed to protecting your personal information.